1. How can I contact Zoly Fashion?
You can reach our customer support team exclusively by email at info@fashionzoly.com. We are dedicated to assisting you with any questions regarding your order, our products, or general inquiries. Our team typically responds within 24–48 hours, Monday through Friday.
2. Do you ship worldwide?
No, our services at www.fashionzoly.com are currently dedicated exclusively to serving customers across Canada. This allows us to provide a specialized and reliable shopping experience tailored to the Canadian market.
3. Where are the products shipped from?
To ensure the best selection and quality for our Canadian customers, items are dispatched from our international fulfillment centers. All administrative and customer support operations are handled by our headquarters in Ottawa, Canada.
4. Are there any hidden costs (GST/HST/PST)?
No. For all Canadian orders, we operate on a DDP (Delivered Duty Paid) basis.
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Final Price: The price you see at checkout in CAD is the final price you pay.
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Taxes Included: Applicable federal and provincial sales taxes are calculated and included in your order total.
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No Surprise Bills: We handle all customs clearance and pre-pay all import duties. You will not be required to pay any additional "fees at the door" upon delivery.
5. How long does delivery take?
For our Canadian customers, the estimated delivery timeline is as follows:
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Handling Time: 1–3 business days (Monday – Friday).
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Transit Time: 7–10 business days (Monday – Friday).
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Total Estimated Delivery: 8–13 business days.
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Note: Delivery times are estimates and may be affected by factors such as peak seasons, weather conditions, or courier delays.
6. Which payment methods do you accept?
We accept the following secure payment methods in CAD:
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Credit Cards: VISA, Mastercard, American Express.
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Digital Wallets: Apple Pay, Google Pay, and PayPal. All transactions are processed through industry-standard encrypted payment systems.
7. Can I modify or cancel my order?
To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this window, the order may already be in the fulfillment process. Once delivered, you may request a return in accordance with our 30-day policy.
8. How can I return an item?
To initiate a return, please email us at info@fashionzoly.com. Important: Our administrative office in Ottawa is NOT a return facility. Do not send returns to the Canadian address without prior authorization. Upon approval, we will provide you with the correct return instructions and the address of our dedicated international processing center.
9. What if my item is defective or damaged?
In accordance with Canadian consumer protection standards, we guarantee the quality of our products. If you receive a defective, damaged, or incorrect item, please contact us immediately with your order number and clear photos of the issue. We will arrange a replacement or a full refund.
10. When will I receive my refund?
Refunds are issued to the original payment method within 7–10 business days after we have received and inspected your returned item at our facility.
11. Security & Privacy
At Zoly Fashion, your privacy is a priority. We handle all personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) to ensure a secure and transparent shopping experience.